Privacy Policy

Privacy Policy

TO ENSURE A SAFE AND INFORMED EXPERIENCE WHILE USING THIS WEBSITE, WE KINDLY ASK THAT YOU READ THIS PRIVACY POLICY CAREFULLY.

The following information establishes the Privacy Policy governing the relationship between ARRIBAS INTOCÁVEIS, LDA, a legal entity with tax identification number 518659526, acting as the data controller (hereinafter referred to as the “Controller”), and the User of the website.

1. Scope of Application

This Privacy Policy aims to explain what data is collected by the Controller through the website www.route-247.com and its subdomains, and how that data is processed, in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 and other applicable privacy laws.

This policy may be updated from time to time, and we recommend checking it regularly.

2. Data Controller Responsibility

The Controller collects and processes personal data of the website User, in its capacity as both the website owner and data controller.

3. Data Collected

The Controller collects browsing data, such as user preferences and usage patterns of its services.

It also collects identification and contact details provided voluntarily by the User, including:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • ID number and taxpayer number
  • Any other data entered in website forms

3.1 “Contact” Form

When the User submits this form, the Controller may use the provided data to contact and support the User, especially in the following cases:

  • a) Receiving feedback or service reviews
  • b) Receiving partnership proposals
  • c) Receiving any other voluntarily provided information

4. Data Processing and Retention

User data is processed confidentially and is not shared with third parties.

All processing is done with strict adherence to privacy rights and is limited to what is necessary for the Controller’s activity.

All personal data collected through this website is handled in accordance with the GDPR.

If the User submitted the “Contact” form or engaged the Controller’s services, the data will be retained until the User requests its deletion, unless legal obligations or pending requests justify further retention.

5. Data Subject Rights

Users have the following rights:

  • Access their personal data
  • Rectify inaccurate or incomplete data
  • Delete data if it is no longer necessary or unlawfully processed
  • Restrict processing under certain conditions
  • Object to processing based on personal circumstances
  • Data portability, meaning the right to receive and transfer their data to another controller
  • Lodge a complaint with the Portuguese Data Protection Authority (CNPD):
    Avenida D. Carlos I, 134, 1st floor, 1200-651 Lisbon
    📧 geral@cnpd.pt

Users can withdraw their consent at any time by contacting:
📧 info.route247@gmail.com

6. External Links

This website may contain links to third-party websites. Our Privacy Policy does not apply to those websites. We recommend reviewing their respective privacy policies.

The Controller bears no responsibility for the privacy practices, content, or data handling of any external websites.

7. Use of Cookies

7.1 What are cookies?

Cookies are small files stored on your device to remember your preferences and improve your online experience. By accepting cookies, you agree to store your ID and activity data for specific purposes.

7.2 Why do we use cookies?

Cookies help us:

  • Ensure the website functions properly
  • Collect statistical usage data
  • Personalize content based on user preferences

7.3 What types of cookies do we use?

  • Session cookies – essential for website operation and navigation
  • Personalization cookies – store user preferences for a more convenient experience
  • Analytics cookies – used to analyze behavior and help improve site performance

7.4 How long are cookies stored?

  • Persistent cookies – stored for a defined time period
  • Temporary cookies – deleted when the browser is closed

7.5 Does this site use third-party cookies?

Yes. In addition to internal cookies, we use Google Analytics, which collects statistical data and tracks user interactions — only with user consent for marketing/analytics cookies.

Can I manage cookies?

Yes. Except for essential cookies, you can accept or reject cookies at any time via your browser settings.

Browsers allow full control over cookie preferences through the “settings” or “preferences” menu. Disabling cookies may affect your experience on the website.

We do not use pre-checked boxes or implied consent. Your choices must be explicit.

8. Use of Tracking Pixels

This website also uses tracking pixels (web beacons) to measure content performance. These are tiny, invisible graphics embedded in web pages, functioning similarly to cookies but without being stored on your device. They may be used in conjunction with other collected data to improve website performance.

9. Online Security

The Controller is committed to keeping your information secure. We have implemented physical, electronic, and administrative safeguards to prevent unauthorized access, misuse, or disclosure of your data.

This website uses security systems to protect the data entered by Users.

However, it is the User’s responsibility to access the website from a secure device, with updated antivirus software and a safe operating system.

Recommended precautions:

  • Avoid entering personal data on public devices
  • Keep your personal information confidential
  • Always use updated antivirus software
  • Keep your OS and browser updated
  • Enable a firewall for extra protection